Frequently Asked
Questions

What are the hours of operation for LongHorn Steakhouse®?
LongHorn Steakhouse® locations are open seven days a week. We open for lunch at 11:00 a.m. and begin serving dinner at 3:00 p.m. Our normal closing time Sunday through Thursday is 10:00 p.m. while on Friday and Saturday, we stay open until 11:00 p.m. Please note that closing hours may vary by region so check with your local LongHorn Steakhouse® to be sure.

What are typical Holiday Hours at LongHorn Steakhouse®? We are closed on Thanksgiving Day and Christmas Day to allow our team members to spend time with their family and friends. On Christmas Eve, we close at 8 p.m. We are open normal business hours on all other holidays.

How can I find a LongHorn Steakhouse® location, or the phone number and address for a specific location?
For location information on LongHorn Restaurants, please use our Restaurant Locator. Enter the city and state or province, or the zip or postal code, to see a list of locations in the area. Addresses, phone numbers, and hours of operation will be provided.

If no locations are displayed, there are no restaurants within 50 miles of the city or zip code you entered.

Can I make a reservation?
LongHorn Steakhouse® does not accept reservations but we offer Call-Ahead waiting which allows guests to call and add their name to the wait list. This reduces the wait time at the restaurant. Please use our Restaurant Locator to find the phone number of your local LongHorn Steakhouse®.

Does LongHorn® take large group reservations?
Though reservations are not accepted at LongHorn Steakhouse®, there are some times more likely than others that we will be able to accommodate a party of your size. A phone call to a restaurant manager is the best way to determine how quickly your party may be seated. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

How can I suggest a city for a new LongHorn Steakhouse® location?
Thank you for your interest in a LongHorn Steakhouse® in your city! Our real estate team is always looking for new sites across the country. Visit our Contact Us page to share your suggestion.

Where can I find airport, Puerto Rico, International and San Antonio Locations?
For details regarding all of our Airport, Puerto Rico, International, and San Antonio locations,click here.

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Can I get a copy of my receipt?
For itemized receipts within 90 days, please contact the manager of the location you visited. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

For signed copies of credit/debit card receipts, you will need to contact the bank that issued the card to obtain a copy. Your bank card should have a toll-free customer service number on the back you may call for assistance.

I left something at the restaurant; can you tell me if anyone found it?
To see if your item was turned in, please contact the manager of the location you visited. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

Who do I call about an incorrect charge on my bill/credit card?
For the most immediate assistance regarding errors with your bill or charges, we recommend calling the restaurant and speaking with a manager. Location information including phone numbers may be found here. Please enter the city and state (or zip code) and a list of locations with phone numbers will be displayed. The best time to reach a manager is between 2:00 p.m. and 4:00 p.m.

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Where can I view a copy of your menu?
Please click here to view the menu. Prices may vary slightly by location, so please select your nearest location.

I'd like to suggest an addition to your menu.
We consider your feedback extremely valuable to the success of LongHorn Steakhouse®. Decisions about our menu are based on guest feedback and demand, along with an effort to keep our menu fresh and interesting. To share your suggestions for a new menu item, please see our Contact Us page.

Why was my favorite item taken off the menu?
Generally our promotional menu items are available for a limited time. We update our menus regularly based on demand and add new flavors to keep the menu fresh and exciting for our guests. Please click here to view the latest promotional menu items.

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Where can I find allergen or specific ingredient information?
For any allergen or other ingredient questions, please contact Guest Relations. We will be happy to research specific recipes for you to make sure you have the most accurate ingredient information possible.

What menu items contain gluten or wheat?
We've provided a downloadable and printable version of our gluten-wise menu for our U.S. restaurants here.

Since recipes sometimes change, we update this version of the menu regularly. Check back before your next visit to LongHorn Steakhouse® for the most current information.

Where can I find nutritional information for menu items?
Visit our Nutrition Page for nutritional information. We've calculated nutritional information based on the entrée as it is described in our menu without changes or substitutions. We consider one entrée and all its contents to be one serving.

How did you calculate the nutritional data?
A laboratory that specializes in nutritional analysis evaluated each dish multiple times. The nutritional information will include all items detailed in the item description. For items offering your choice of a side dish, you would need to add in those counts as well. Due to the hand-crafted nature of our food and any guest substitutions or special requests, it's possible there could be minor fluctuations in the figures provided.

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How can I purchase a LongHorn® gift card?
It is easy to give the gift of an expertly grilled meal. Simply click here to order. All orders placed before 2 p.m. EST are fulfilled and shipped on the same business day.

I need help with a gift card order I placed on the website.
Our Gift Card Services team will be delighted to answer any questions you have about your gift card order placed.

You may speak with a gift card specialist by calling 866-518-9106 for plastic cards sent via post mail or 877-800-4819 for electronic cards sent via email.

How do I check the balance of my card?
You can check the balance on your card by clicking here or by calling the toll-free number listed on the back of your card and following instructions.

Buying a gift card to pay someone?
There are a variety of Gift Card scams that request payment by Gift Card. Darden Restaurants is not responsible for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Gift Card. If anyone insists you pay with gift cards, decline the offer and report the incident to the NYS Division of Consumer Protection at 800-697-1220 (if NY Resident) or report it to the FTC at ftc.gov/complaint.

Do your gift cards expire or have any maintenance fees?
Our gift cards do not expire or have any type of maintenance fees.

Can my LongHorn Steakhouse® gift card be used at another Darden Restaurant?
Yes, your LongHorn Steakhouse® gift card can be redeemed at any Darden restaurant - Olive Garden, Bahama Breeze, The Capital Grille, Yardhouse, Eddie V's or Seasons 52.

What can I do if I lost my gift card?
We are sorry to say, but we cannot replace lost or stolen gift cards.

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I have a suggestion for LongHorn Steakhouse but it's not about the menu or a new location site.
Visit our Contact Us page to submit your suggestion or comment.

Does LongHorn Steakhouse offer franchise opportunities?
Click here to learn more about restaurant franchising.

Where can I obtain an annual report?
You may download an annual report by visiting the Investor Relations section of our parent company's website, Darden Restaurants (www.darden.com).

What is LongHorn Steakhouse's stock ticker symbol?
The stock of LongHorn Steakhouse’s parent company, Darden Restaurants, Inc., is traded on the NYSE under code DRI.

Real Estate
If you are a real estate developer, broker or owner and have property available that meets our site selection criteria, please mail your information to: Darden Restaurants, Real Estate Department, P.O. Box 695011, Orlando, FL 32869-5011. If you do not have property available for consideration, but would like to recommend a location for one of our restaurants, please contact Guest Relations.

Advertising Vendor Inquires
Any proposals or requests regarding advertising should be directed to our marketing team. They may be reached by writing to:

LongHorn Steakhouse Marketing
1000 Darden Center Drive
Orlando, FL 32837

Where can I buy tables, chairs or other decorative items I've seen at LongHorn?
We're glad you like the LongHorn style! However, this is information we can't share. We have agreements with many of our vendors for exclusivity. This is our way of keeping LongHorn Steakhouse unique and exciting for our guests, like you, each time they visit. If your local restaurant recently experienced a remodel, you may find items at your local Habitat for Humanity Store. Please check your local listings for locations and phone numbers.

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